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Posted: Saturday, February 3, 2018 12:39 PM

Our foundation for success can be summarized in three beliefs:
Our product is service.
Our value added is financial advice and guidance.
Our competitive advantage is our people. It all begins with outstanding talent.
In Payments, Virtual Solutions and Innovation (PVSI), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
The PVSI team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, Treasury Management, Merchant Services, Wells Fargo Virtual Channels, and Innovation including the professional services teams that partner with these businesses and other key partners.
*Within the Operations team our Risk Operations/Fraud Prevention Services team* partners with product, channel, risk and technology teams to develop and provide secure, reliable, scalable and customer friendly prevention, investigation and claims services that protect customers and Wells Fargo from fraud losses.
The ATM & Debit Card Claims (ADCC) group is responsible for the investigation and resolution of customer disputes on Visa Debit Card transactions. We are looking for exceptional candidates who can demonstrate excellent communication skills, decision-making skills, and research skills to become part of a dynamic team providing exceptional customer service.
Successful candidates will work in a fast-paced quality oriented work environment. The group handles Visa Debit Card Fraud Claims. Customer transactions are investigated, monitored, and resolved by this team. As a Financial Crimes Specialist 3 you will resolve claims and notify the customer of the results in accordance with Regulation E guidelines. You will be required to use multiple online computer systems with technical proficiency. Excellent communication skills are necessary to conduct thorough questionnaires while documenting and researching all required information to assist the customer in resolving their claim. The nature of claims handled can be complex; therefore, direct communication with customers and merchants is often required to resolve customer disputes. This position will support the Investigate & Close Claim process within the ATM & Debit Card Claims Signature Fraud Organization. The potential candidate will be required to thoroughly research, investigate and resolve low, medium and high risk ATM & Debit Card claims less than $5,000.
The position will start on March 12th, 2018. Paid training is conducted Monday through Friday from 8:00AM to 5:00PM for a period of four to six weeks. Training plays a significant role to your success in this position so attendance expectations are stringent.
Schedule: Monday through Friday 9:30am - 6:30am
Required Qualifications:
* 2+ years of experience in one or a combination of the following: financial services, fraud, investigations, Bank Secrecy Act, anti-money laundering; or criminal justice; or an AA/AS degree or higher in applied sciences, mathematics, statistics, economics, finance or criminal justice and 1+ year of the experience listed above
Desired Qualifications:
* ADCC (ATM/Debit Card Claims) fraud and non-fraud claims management experience
* Knowledge and understanding of regulatory compliance requirements surrounding Regulation E
* Fraud investigations experience
* Strong analytical skills with high attention to detail and accuracy
* Strong research skills
* Outstanding problem solving and decision making skills
* Excellent verbal, written, and interpersonal communication skills
* General ledger experience
* Ability to work additional hours as needed
* Ability to work nights, weekends, and/or holidays as needed or scheduled
Job Expectations:
* Ability to work additional hours as needed
* Ability to work nights, weekends, and/or holidays as needed or scheduled
How to Express Interest in This Job: Wells Fargo invites you to apply for this job at ellsfargo.com/psp/PSEA/APPLICANT_NW/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&FOCUS=Applicant&SiteId=1&JobOpeningId=5381570&PostingSeq=1.
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Associated topics: adjuster, claim adjuster, claim examiner, claim investigator, claimant, fraud, insurance, insurance adjuster, investigation, liability adjuster

Source: http://www.jobs2careers.com/click.php?id=4807839927.96


• Location: Phoenix, Tempe

• Post ID: 69606482 phoenix
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