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Posted: Sunday, February 4, 2018 4:12 PM

Job Description
WHO WE ARE:
Freedom Financial Network is a family of companies that takes a people:first approach to financial services, using technology to empower consumers to overcome debt and create a brighter financial future. The company was founded in 2002 by Brad Stroh and Andrew Housser on the belief that by staying committed to helping people, you can ensure better financial outcomes for both the customer and the business. This Heart/ philosophy still guides the vision of our growing company, which has helped millions of people find solutions for their financial needs.
What began with 2 people in a spare bedroom has now rapidly expanded to a vibrant business that employs over 2000 employees (known internally as The Freedom Family) in two locations: San Mateo, CA and Tempe, AZ. When you visit either of our offices, youll understand why our employees have voted us the Best Place to Work for the last several years. Its a place where the Heart/ philosophy continues to thrive, where we believe that success is only achieved by doing whats right for our customers, our employees, and our communities.
THE OPPORTUNITY:
The Loan Servicing Supervisor will oversee the Loan Servicing Team (10+ member) to ensure the performance and productivity standards are achieved. This leadership role will be critical in growth of team members and departments success. The Loan Servicing Supervisor is involved in the recruiting, training, coaching and payroll processes when necessary. Supervisors participate in the ongoing development and implementation of processes and procedures. The supervisor will also provide back up to existing specialist staff as volumes require.
THE ROLE:
:Ongoing development and implementation of processes and procedures within Loan Servicing through continuous improvement efforts
:Manage all internal reporting to Compliance and Senior Leadership
:Subject Matter Expert to team, internal departments and external customers
:Monitor, manage, and provide reporting on key indicators in an effort to measure team member performance to include one on one and semi:annual performance reviews
:Review, approve and manage time and attendance
:Respond to escalated issues

REQUIREMENTS/CHARACTERISTICS:
:In:depth knowledge of collections and loan servicing regulations (e.g. FDCPA and FCRA) and best practices
:Minimum 2 years experience in a leadership role (i.e. Team Lead, Supervisor or Manager)
:Current or previous experience managing within a call center environment
:Excellent communication and presentation skills with a passion for servicing customers
:Desire for hiring and training new team members
:Comfortable working in a fast paced environment striving for efficiency and overall team success. Collections Supervisor, Collections Manager
:Bachelor degree
WHY JOIN THE FREEDOM FAMILY?
:Voted a Best Place to Work multiple times by our employees, most recently 1 in Phoenix for the 2nd year in a row
:Benefits start within 30 days
:401k with employer match
:3 weeks paid vacation (increased with tenure)
:9 paid holidays and 5 sick days
:Paid time off for volunteer work and on your birthday
This is your opportunity to be part of a growing company where dedicated professionals strive to help customers and each other succeed every day. If that sounds exciting to you, we want to talk to you. Apply today
Company Description
Freedom Financial Network is a family of companies that takes a people:first approach to financial services, using technology to empower consumers to overcome debt and create a brighter financial future. The company was founded in 2002 by Brad Stroh and Andrew Housser on the belief that by staying committed to helping people, you can ensure better financial outcomes for both the customer and the business. This Heart/ philosophy still guides the vision of our growing company, which has helped millions of people find solutions for their financial needs.
What began

Source: https://www.tiptopjob.com/jobs/77611524_job.asp?source=backpage


• Location: Phoenix

• Post ID: 69750532 phoenix
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