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Posted: Friday, January 19, 2018 12:08 AM



As a Bank of America Senior Client Services Representative, the employee will be responsible for providing a seamless delivery of problem resolution to our customers who encounter complex technical online issues with online banking, mobile banking and text banking for deposit and card products. The employee will be required to deliver and maintain a commitment to high service excellence utilizing relationship-building and problem-resolution skills, handle escalated and challenging calls, achieve monthly efficiency objectives, and maintain high call quality standards. The employees' time will be spent on the phone with our customers researching, troubleshooting and resolving service inquiries. In addition to taking direct calls from our customers, our employees also receive escalated calls from a variety of internal bank employees. The employee will be required to quickly read frequent updates and learning material, often while on the call, and must be able to implement immediately into calls with accuracy.

Required skills:

Must have knowledge with troubleshooting mobile devices and internet browsers.

Minimum one year customer service experience.

Ability to engage with customers, begin a conversation, build rapport, and handle objections.

Strong critical-thinking, logic and problem-solving skills along with strong reading and comprehension skills.

Effective communication skills in working with diverse customers.

Detail-oriented and adaptable to change while receiving regular feedback.

Comfortable in a fast-paced work environment while continuously learning on the job.

Dependable, results-driven and achievement-focused.

Technical aptitude with strong ability to multi-task.

Desired skills:

One year call center or financial center experience.

Financial or banking acumen.

Experience with escalated or complex situations.


Event Date:

Wednesday, January 17, 2018, 1:00 PM – 3:00 PM

OR Wednesday, January 24, 2018, 1:00 PM – 3:00 PM


Bank of America,1825 E. Buckeye Rd, Phoenix, AZ 85034

For successful registration, please click “Apply Now” and follow instructions to submit an application and complete the required online assessment which will be emailed to you. If you have not received the assessments within 24 hours of successful application, please send an email to Jessica Lewis.

Upon completion of the assessment, please email Jessica Lewis at including ( Full Name + Contact Phone and Email + Requisition # ) and your preferred interview time slot of either 1:00 PM or 2:00PM to confirm submission.Confirmation is required for entry.

Note - RSVP will be confirmed upon successfully passing the assessment and confirming your preferred interview time slot

Attire is business-banking professional. Please bring several copies of your resume. Come prepared to interview as hiring managers and key decision makers will be there. Please check in with security upon arrival with your photo ID.

Thank you for your interest in Bank of America!

Posting Date : 11/20/2017

Location :


United States
Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

Weekly Schedule : Multiple shifts available

• Location: Phoenix

• Post ID: 67561932 phoenix is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018