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Posted: Monday, April 17, 2017 12:04 AM

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Description:
Do you have a heightened state of awareness? An insatiable sense of curiosity? Do you consider yourself well informed? Do you effortlessly notice details? Do you want to learn a new industry and become an expert in it? Join our team and be a part of an exciting, growing family owned business.
The Office Assistant to the Operations Manager will be responsible for day to day back office tasks including: answering phones, customer service, phone sales, writing estimates, creating compliance documentation, interacting with field laborers, light bookkeeping, routine cleaning, event planning, receiving deliveries, and many other tasks that arise throughout the course of the day.

We are an outdoor living retail store and have several landscape crews working in the field. We provide excellent customer service in person and over the phone, perform skilled trade services on location, and design and build landscape construction projects.

The right candidate will be a complex task thinker. He/she will thrive on the opportunity to create processes, fine tune for efficiency, and figure out how to accomplish objectives. There will be times when very little direction is given and the moment to shine needs to be seized. There will be times when mundane paperwork is completed without a rewarding outcome. The candidate must be excited by creative collaboration with others, love to problem solve, and love to dig in and make it happen. We are in the business of serving others by solving their problems.

The very best candidate will offer additional skills to be leveraged, such as graphic design, social media, content writing, event planning, and sales promotion ideas. We are looking for a giver, a contributor, a person with a heart for service, someone that wants to make a difference, and someone that is motivated by providing an excellent customer experience even when it goes unnoticed.

Responsibilities include:

1. Answer the company main line, answer questions/light sales, transfer calls, collect information for sales leads, ask questions and generate simple estimates that need not be passed on to sales.

2. Call and email clients to inform them about scheduled work and appointment reminders.

3. Receive calls from field employees needing help with directions, addresses, work notes. Receive incoming paperwork from field crews and operations manager; distribute work instructions to crews.

4. Onboard all new clients by following a checklist of tasks.

5. Schedule new work based on physical location of customer and existing crew routes.

6. Meticulously maintain office files, customer data, and employee records.

7. Maintain the cleanliness and order of the physical office and showroom space. This will include light cleaning, straightening up, trash, laundry, kitchen/break room/restroom maintenance.

8. Although you will physically be located in the back, you will be responsible for greeting customers that arrive for design appointments in our front office design center. You will bring them refreshments, appetizers, refill drinks, and make sure their experience while at our facility is unexpectedly better than they anticipated.

9. Follow systematic processes, adhere to tasks that must be completed daily, work under pressure to meet deadlines (whether self-imposed or regulated), remain extremely organized, calm contentious situations, pay attention to every detail, be extremely dependable, trust-worthy, reliable. Consistent attendance is a must.

10. You must be passionate about working with customers, maintaining well organized operations, accuracy, ensuring an impeccable customer experience, and enjoy the feeling of camaraderie working with an equally excited and passionate team.

Required Qualifications:

a. You must have a solid work history showing longevity with prior employers.

b. 5 years experience working in a customer service capacity, including a mix of answering phones and greeting customers in person.

c. You must exhibit a "guest service" professional demeanor. Your appearance must be neat, stylish, professional; portraying the attention to detail and design expertise we bring to the table. Customers come to us to spend a lot of money and we want them to know they are in the right place.

d. Track record of effective collections.

e. Internet and computer proficiency in all basic office productivity applications.

f. Maturity and stability that allows you to focus on your work and the goals of the company. Adherence to confidentiality and conflict of interest policies, and company core values is a must.

If you're excited about the possibility of joining our team, we are equally excited to hear from you. We are located in Goodyear. We offer paid time off, a flexible full time schedule, and a growing company. We do not currently offer health insurance. We are hiring immediately! Submit your resume to info@purelandscape.com.

• Location: Phoenix, Phoenix, AZ

• Post ID: 45979339 phoenix
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