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Posted: Saturday, January 6, 2018 2:25 AM

Location: Rio West E Bldg (PHX-RWE1) Additional Locations: None Requisition ID: 14352 Job Description The role of the Desktop/Field Services Technician is to assist employees regarding all facets of end-user computing which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals. All candidates must have firsthand experience supporting desktop computers in a Windows/TCPIP environment. Configures, installs, monitors and maintains IT users' desktop software and hardware; supports mobile workforce. Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Technical owner responsible for end-to-end problem ownership, resolution and communication with employees. May provide on-site training to users. Duties and Responsibilities Resolve and close tickets/work orders supporting end-user desktops and peripherals Respond to customer support issues escalated from the Helpdesk Contribute to desktop projects (global installs/upgrades) as a project team member Remotely diagnose and resolve requests utilizing remote tools Troubleshoot and collaborate with other departments to assist with infrastructure related issues Document customer interactions in incident management system including asset management Recover data from hard disk drives and/or perform data migration Support remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops Install and configure local and network based printers Perform preventative maintenance Work various shifts, holidays, on-call and travel as required Follow management guidance, adhering to IT policy and procedure Job Qualifications Associates/Bachelor's Degree in Computer Science, Information Systems or other related field; Or equivalent work experience Minimum 5 years of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse PC desktop software and hardware issues Overall knowledge of all Windows based operating systems including Windows 7 Familiarity with workflow and with ticketing systems Knowledge of VPN connectivity and ability to troubleshoot issues Excellent customer service skills with ability to interface at all levels of the organization Excellent verbal and written communication skills Ability to work independently and perform in a collaborative, team based environment A+ certification preferred MCSE/MCP is a plus Previous IT infrastructure experience in Airline/Airport environment is a plus Must possess the ability to lift at least 30lbs Travel as required Additional Locations: None Requisition ID: 14352


• Location: Phoenix

• Post ID: 67849747 phoenix is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018