Posted: Sunday, March 12, 2017 2:26 AM
As the largest pure:play IT services provider serving the U.S. government sector, CSRA is where you can come to be successful. Take advantage of tremendous opportunities as you help us chart our path to industry leadership, and tap into our collective 90+ year heritage. With combined FY15 revenues of approximately 5.5 billion and nearly 19,000 employees, CSRA represents the coming together : figuratively and literally : of two outstanding companies: the North American Public Sector business of CSC, and SRA. Join us and watch your career take flight. The Systems Administrator (mid level) reports to a Supervisor and/or Technical Manager and provides IT Field Operations support for 24x7 LANs and associated applications, peripherals, connectivity and end:users in a Service Desk : Tier II environment. This position relies on instructions and pre:established guidelines to perform the functions of the job while working independently or under immediate supervision. A certain degree of creativity and latitude is required. Maintains smooth operation of multi:user computer systems, including coordination with network engineers. Sets up administrator and service accounts, maintains system documentation, tunes system performance, installs system:wide software, and allocates mass storage space. Interacts with users and evaluates vendor products. Makes recommendations to purchase hardware and software, coordinates installation, and provides backup recovery. Develops and monitors policies and standards for allocation related to the use of computing resources.Monitor the Remedy ticket queues, troubleshoot and resolve assigned hardware, software and LAN/WAN trouble ticketsFulfill Service Requests such as workstation moves, software installations and equipment configuration changesVerify with the customer that the issue has been resolved to their satisfaction.Update tickets following a documentation standard template, stating or restating the Issue, Actions Taken, and Next Actions Needed.Create Active Directory computer and user accounts.Assist in managing Windows Server 2008 R2 and Server 2012 R2 configurations, security patches and applications.Provide support for VPN connectivity via Cisco AnyConnect VPN client.Consult and coordinate activities with Network Operations, Engineering, Security, and Service Desk municate plans, progress, and issues in a timely manner.Participate in the weekly on:call duty rotation, providing after:hours support to customers and supported equipment.Support peripheral devices including scanners and printers.Support mobile devices such as IPhones, IPads, and Air Cards.Support business continuity plans and site readiness.Maintain system backups utilizing Net Backup, and regularly conduct testing of restored data.Documents, tracks and monitors all problems and requests to ensure a timely resolution. Consistently meets the service target objectives and ticket resolution rates.Performs other duties or special projects as assigned.BS or equivalent + 2 yrs related experience, or MS + 0 yrs experienceCSRA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
• Location: Phoenix
• Post ID: 46015351 phoenix