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Posted: Thursday, January 18, 2018 12:03 AM

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About the Job

Randstad is seeking Customer Service Reps to work in the Chandler area for a major financial firm!

Do you have Call Center experience?
Do you have any banking, insurance, or financial experience?
Is Chandler a commutable area for you?
Does $14 - $15/hour fall within the target rate of pay you are seeking?

If so... this may be the opportunity for you!!!

Pay Rate: $14-15/hour
Start Date: January 2018
Location: Chandler, AZ 85286
Duration: 12-18 months -- temp to hire!
Schedule: Monday through Friday 8:00 AM to 5:00 PM

Position details:
Primary focus for the will be about 60 to 70 INBOUND CALLS in which they will be giving status updates on short sale accounts.
These contractors will be taking inbound calls from authorized 3rd parties - either Real Estate agents or Attorneys regarding the status of a short sale, and will be communicating with the internal bank employees who is actually processing the short sale.
Will be responsible for reviewing the loan file, identifying what documents are completed, what is missing, and what is still needed to be completed for the short sale loan
They will NOT be speaking with the actual customer regarding the short sale.
Candidate must be able to talk through solutions and negotiate in effort to close out short sale
Ability to learn quickly, will use multiple screens
QUALITY AND CUSTOMER SERVICE ARE LARGELY MEASURED/SCORED

NO ATTENDANCE ISSUES IS A MUST!!

Working hours: Monday through Friday 8:00 AM to 5:00 PM

Skills:
Ideal candidate:
Must have one of the following or both:
Mortgage (Processing, Title Work, Appraisal etc..)
Call Center (Financial Customer Service)

Nice to have: Loan experience

Managers are VERY interested in tone, personality, ability to speak clearly, articulate professionally, and eagerness/willingness to learn and grow
Interested candidates please send your resume to rachel.butas@randstadusa.com

• Location: Phoenix

• Post ID: 66350292 phoenix
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