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Posted: Wednesday, January 17, 2018 12:12 AM

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Company Name:Concentrix

Compensation$12.50 Hourly
Benefits Offered 401K, Vision, Dental, Medical
Employment Type Full-Time

Details about the position:

Pay: $12.50/hour

Hours: 8-hour shifts available between: 6 a.m. 10 p.m.

Job Title: Customer Service Advisor

Job Type: Full-time – Seasonal

Concentrix is seeking highly motivated customer service representatives with excellent communication skills to assist customers with completing taxes using a popular tax software. Help with “doing the nation’s taxes” by providing expert guidance and explanations of tax and technical terms to our customers!

Job Duties:

High quality customer interactions and experiences

Troubleshoot, resolve issues, and address routine tax-support questions

Use superb computer skills and multi-tasking abilities

Actively contribute to the knowledge-based content by linking, flagging, and recommending updates

Utilize government websites and tool kits to seek out and deliver the right answer to the customer EVERYTIME

Document customer interactions and properly escalate issues that do not have a known resolution

Represent the company and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes

To schedule an interview, please send your resume to: rachel.green@concentrix.com

Company address: 1601 W. Fountainhead Pkwy Tempe, AZ 85282

• Location: Phoenix, Tempe, AZ

• Post ID: 66483247 phoenix
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