Posted: Monday, November 6, 2017 4:14 PM
ABOUT HELIX EDUCATION We understand the serious challenges facing higher education - namely a shift in student demographics, a seemingly chaotic approach to data management, inefficient insights, and restrictive vendor relationships - and know there is a need for bigger, better, and bolder solutions. We offer world class student lifecycle technologies and services that help institutions of higher education leverage data across the student lifecycle and optimize the cost of graduation. Our innovative software solutions are designed to help schools more effectively find, enroll, retain and teach students. At Helix Education, we champion three key values: BOLD - We empower our teams to create and deliver innovative solutions. DRIVEN - We realize our vision through a passionate commitment to action. AUTHENTIC - We are grounded in integrity, transparency and accountability. POSITION OVERVIEW: Under general supervision, using judgment and discretion, this position is responsible for informing prospective undergraduate and graduate students regarding program, admissions, and degree completion requirements, as well as enrolling students for the partner institution's graduate, undergraduate, and certificate programs. This position performs student recruitment activities via telephone and face-to-face meetings with prospective students. RESPONSIBILITIES: The statements made below are intended to describe the general nature and level of the work being performed by individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities associated with the job, and should not be construed as such. Key Areas of Responsibility Provide prospective students with the highest level of customer service through effective phone, email, and face-to-face communication. Conduct individual and group presentations to disseminate approved program information appropriate for the specific partner institution to potential students. This includes providing information to potential students with respect to program format, admissions, degree options, requirements, costs, and providing information on partner institution policy. Ensures new students are oriented to the partner institution's policies and services prior to enrollment. Uses professional knowledge and perspective to relate to potential students to establish professional rapport and add to the student experience. Utilizes critical thinking and problem solving skills to address and resolve student issues and ensure a positive student experience. Addresses potential student concerns and seeks appropriate resolution to potential problems. Assists the student by performing appropriate follow up and coordination with team members. This includes working with employees in a team environment and providing accurate student information and assistance to other team members in and/or outside of their functional area. Work with previously enrolled students for matriculation to the next level program. This includes providing information on admissions, degree options, and requirements as provided by the partner institution, and providing information on partner institution policy, practices and rules, requiring the use of judgment and discretion. Assists students in making informed decisions by providing ethical, timely, accurate, and comprehensive enrollment options and program information. Act as a personal coach to help students select a degree, complete the enrollment process, and make a smooth transition into the classroom. Is proactive in identifying potential barriers within the student enrollment process and initiates steps resulting in resolution. Balance tasks and activities to consistently follow the company standards for timely enrollment of students in scheduled classes. Monitor and manage student database, student documents, and associated reports. Plans and carries out educational outreach activities to aid in the enrollment of qualified students who are a fit for the partner institution programs. Demonstrates personal and professional integrity and consistently participates in professional development opportunities. Performs other duties as assigned or apparent. COMPETENCY: Computer literate and able to learn proprietary software applications.Passionate belief in the power of education along with the desire to help adults achieve their academic, professional, and personal goals.Ability to motivate adults to take action. Proven ability to work independently and manage multiple tasks efficiently. Customer service or advising experience in an educational environment entailing one on one interaction is highly preferred. Must possess a high level of interpersonal and communication skills to accurately convey information as described above. Must have an excellent command of professional presentation skills and be comfortable presenting to groups both large and small. Must be self-motivated and be able to work effectively in a team environment. Must have reliable transportation for ongoing travel within a local territory to organizations, meetings, and events. QUALIFICATIONS / EDUCATION: A bachelor's degree is required from a regionally accredited institution. Must possess a high knowledge of higher education market and industry. CERTIFICATES AND LICENSES No certifications and/or licenses needed. SUPERVISORY RESPONSIBILITIES None TRAVEL Limited travel within a small territory for recruitment activities may be required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job description is not a contract of employment. Employment with Helix Education is completely voluntary and may be terminated at any time by either the employee or the Company for any lawful reason.
• Location: Phoenix
• Post ID: 63781807 phoenix