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Posted: Tuesday, February 6, 2018 3:00 PM

Job Description
Ensure that the club meets its new member sales goals. Conduct the necessary marketing and sales activities to generate the required number of monthly club tours. Through a consultative sales process enroll 80 of club tours. Ensure that the club meets its member retention goals by insuring an optimal member experience, and by creating and implementing an effective retention strategy. Maximize retail sales revenue and profit.
Ensure that the club meets its fitness programming sales goals and the fitness department meets or exceeds budget goals for revenue while maintaining control of all labor and other costs to meet or exceed profit objectives. Conduct the necessary marketing activities to generate the required number of monthly fitness assessments and complimentary personal training sessions. Through a consultative sales process ensure the fitness team sells fitness programming to 25 : 50 of the prospects who attend
assessments/complimentary sessions. Ensure that all club members are provided with effective programming, coaching and support to reach their wellness goals. Ensure that all fitness staff provides an optimal member experience. Work to achieve the goal of completing at least 1 fitness appointment with all new members enrolling.
:Through member referrals, marketing and community outreach generate at least 50 of club tours necessary to achieve new member enrollment goals.
:Convert at least 70 of incoming telephone inquiries to appointments for club tour.
:Confirm all tour/appointments the previous day.
:Enroll at least 80 of all touring prospects
:Schedule at least 80 of all new members for a Complimentary Success Session with appropriate Fitness Department staff.
:Oversee all staff to insure they display a friendly, attentive and service oriented approach to all members.
:Conduct needs analysis, tour and sign:up.
:Whenever possible meet and greet all guests and always ensure all guest complete the guest courtesy card.
:Ensure all prospect/guest information is entered into the club management software system and complete all required tracking forms and processes.
:Conduct on:going member service and sales training with all associates.
:Ensure club is maintained in an immaculate fashion.
:Communicate with all staff through meetings, memo books, emails and direct contact to ensure they are kept up to date on developments that affect the member experience.
:Interview all members who are canceling their memberships to attempt to save them and determine the reason for their dissatisfaction.
:Oversee the retention strategy and systems.
:Create and update all staff schedules to insure proper coverage.
:Calculate, enter, and submit payroll for all staff.
:Insure that all employees clock in and out for all shifts
:Follow all club policies and procedures as per employee handbook.
:Ensure the fitness department generates the required number of monthly
assessments/complimentary sessions necessary to achieve fitness programming goals.
:Ensure that trainers and sales consultants and all other non:exempt staff do not work more than 40 hours in a given week or 10 hours in a day to minimize overtime expense.
:Ensure that staff who are between shifts not only clock out but remove uniform when not working and in the club.
:Ensure that all training staff has either a valid and current personal training certification from a nationally accredited certifying body including but not limited to ACE, AFAA, NASM, NSCA, and ACSM OR a Bachelors Degree or higher in a related field such as Exercise Physiology, Kinesiology, Biomechanics, etc.
:Keep copies of all trainers current certifications on file to be available for inspection at any time.
:Ensure that the fitness team conducts fitness assessments with at least 80 of new members enrolled.
:Ensure that the fitness team confirms all appointments the previous day.
:Ensure that the fitness team enrolls at least 30


• Location: peoria, Phoenix

• Post ID: 69874942 phoenix is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018