Posted: Saturday, March 11, 2017 8:14 PM
Position Summary Responsible for the day:to:day operational activities of the Phoenix, AZ (PHX) airport location providing aircraft appearance services. Responsibilities may include but are not limited to customer service with a primary emphasis on aircraft appearance. This position is accountable for reliability, customer service delivery, branding, fostering positive employee relations, cost management, and regulatory compliance. Ensures the safety of our customers, employees, and equipment. The operation size of the location under management is approximately 100:150 employees. Primary FunctionsDevelop and direct strategic plans to ensure a safe and reliable ground operationSupport and deliver against corporate and station goals and initiativesMonitor performance and adjust as needed to ensure operational and financial excellenceDevelop and communicate with direct reports and front:line staffAssist in planning of resource allocation for staffing and ground equipmentDirect service recovery during irregular operations and service disruptionsInteract with airline partners and governmental agenciesFinancial responsibilities include strict oversight of station and region operating budgetQualificationsBachelorA?s Degree in Business or related field, or a combination of experience/educationStrong working knowledge of airline operations and/or aviation vendor experienceDemonstrated effective communication and leadership skillsExperience working in a fast:paced environment with 24/7 responsibilityAbility to multi:task, prioritize, and implementMust be a centric leader that leads by example, as well as a motivated mentorMust be creative and innovative to improve the delivery of service to our airline partnersProactive, hands:on and result:driven attitude / excellent communicator at all levels The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
• Location: Phoenix
• Post ID: 46016100 phoenix