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Posted: Saturday, March 11, 2017 8:38 PM

The Central Flow Lead is responsible for managing workflow of outbound department of multiple FCs from a remote centralized location with limited management oversight based out of Tempe, Arizona. Key areas of responsibilities would include managing the workflow of outbound orders across multiple process and managing customer experience while minimizing fulfillment cost across multiple FCs. The lead would be responsible for communication of workflow status with Operations Managers and Area managers and any escalation of any Customer Experience Risks, SLA failure risks or deviation from Standard Work to the Sr. Managers and General Manager. The lead is expected to play the role of an advisor to the operations team based on his holistic view of the outbound flow and facilitate communication between multiple areas of outbound operations. The Central Flow Lead is expected to provide operational insights to the Amazon Fulfillment Technology team and work with them to develop advanced and intuitive automated flow control for outbound operations. Essential Responsibilities Understand Outbound Shift Planning Ability to understand details of outbound shift plans for multiple FCs in NAFC network. Ability to manage flow settings for multiple process paths in outbound operations for multiple FCs based on shift plan. Understand Technical Details of FC Systems Ability to grasp the operational concepts of flow settings for FC picking systems that include flow pick and batchy pick paths for multiple FCs with different volume and demand patterns. Ability to grasp complex pick flow settings for single/multi shipment orders. Ability to understand the details and inter relationships of different picking parameters including but not limited to TURs, Pad Times, Shipment Limiters, and Batch Limits etc. Understanding of the boundary of responsibilities between Operations on the floor and Central flow as dictated by Standard Work developed by Central Flow Management. Ability to effectively identify and communicate detailed technical issues. Escalate to management, facilities and pizza teams. Partner with management and pizza teams to solve technical issues. Execute Flow Management for multiple FCs Ability to execute outbound flow operations and communicate the Customer Experience risks and performance opportunities to FC operations in a standardized manner. Ability to execute shift plan set by adjusting flow settings such as TURs, Batch Limits etc. to the correct mathematical values as per requirement. Escalate any deviations observed in actual performance from the input variables of the shift plan in a timely manner. Coordinating with Operations to maintain the right level of Work In Process (Workable Queues) in each area of every process path to optimize Customer Experience performance and productivity. Ability to effectively identify and communicate detailed technical issues. Escalate to management, facilities and pizza teams. Partner with management and pizza teams to solve technical issues. Ability to Track and report system performance through Dematic IT Help AFT team to Develop Automated Flow tools Ability to work with Amazon Fulfilment Technologies (AFT) team by providing the team with detailed barriers and operational details. The feedbacks become input parameters of new automated flow software enhancements. Try and test new software systems deployed by the AFT team and provide feedback in a detailed manner leading to network wide deployment of the tool. Development and Coaching Ability to advise and teach the basic flow standards to the new managers through communications and advise them on standard flow settings thus speeding the learning curves of new managers. Ability to teach and advise new flow leads as we onboard new candidates to manage the entire NAFC from central flow room. Responsible for continuous utilization and minor development of software and standard work tools as they relate to pick/flow management (i.e. monitoring backlog,


• Location: Phoenix, tempe

• Post ID: 46016085 phoenix is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017