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Posted: Saturday, March 11, 2017 8:53 PM

Under direct supervision, this position is responsible for providing repayment management counseling to students.Contacts past students during their grace period and in repayment of their student loans to provide counseling on options and obligations for successful loan repayment.Reviews and analyzes students federal loan accounts and the National Student Loan Data System to provide the best options based on account status and students financial situation.Qualifies students to determine potential eligibility for alternate repayment, deferment and forbearance loan programsConducts conference calls with students and federal servicer to provide account municates effectively via telephone and email.Provides thorough, efficient, and accurate account updates for each call made.Provides proactive, timely, accurate, and comprehensive customer service to active and former students.Maintains knowledge of functional area and company policies and procedures.Demonstrates personal and professional integrity as outlined in the Apollo Code of Business Ethics.Provides feedback to management concerning possible problems or areas of improvement.Follows up in a timely manner to ensure student satisfaction and account resolution.Performs other duties as assigned or apparent.Basic Qualifications:High School diploma or equivalent required.Additional Qualifications:BachelorA?s degree preferred.One or more years of customer service or call center experience is required.Must be self motivated and possess high level of interpersonal and communication skills required.Maintaining the highest level of confidentiality required.Utilize personal computer skills, including Microsoft Office required.Working in a team environment and prioritizing and organizing multiple tasks within a timely manner required.Experience with federal financial aid programs and regulatory compliance preferred.Experience in a call center with a mix of high volume and long contact work is preferred.


• Location: Phoenix

• Post ID: 46016073 phoenix is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017