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Posted: Monday, July 31, 2017 11:51 PM


Reports to: CEO and Board of Directors

General Summary: The Shelter Director (SD) oversees the daily shelter operations, staff, animal disposition, care of (both medical and non-medical) all animals, intake, redemption, adoption of animals, community outreach, financial aspects and customer service. The SD will have a working knowledge of all aspects of the shelter operations and community relations and practices. Must have excellent communication and customer service skills, and be able to support and cultivate a team work environment.

General Duties and Responsibilities:
 Responsible for the daily operations of the rescue.
 Employ, supervise, train and schedule staff and volunteers.
 Enforcement of Policies and Procedures; supporting directives from Board of Directors.
 Responsible for maintaining a clean and environmentally safe areas environment for the benefit of animals, staff and visitors.
 Maintain a working relationship with the area veterinarians, and other welfare and control organizations and rescue groups.
 Promote a positive public opinion of the rescue. These duties are to be performed in a courteous and professional manner.
 Coordinate all Rescue Programs: Foster Care, Volunteers and other programs as applicable.
 Work with customers, staff, volunteers and general public in a professional & positive manner.
 Be able to manage own hours, be flexible to shelter needs, prioritize, problem solve.
 Must have enthusiasm and ability to promote growth and development of staff, facility, and the shelter as a whole.
 Responsible for the fiscal health of the agency
 Other duties as they apply.

Personal Relations:
 Assigns work activities, projects and programs; monitors work flow; reviews and evaluates work products, methods and procedures
 Answering complaints in a professional, respectful and ethical manner
 Supervising staff and volunteers in a professional, respectful and ethical manner
 Conducts work performance evaluations and participates in the selection and disciplinary process
 Assigns and reviews work of volunteers and staff; provides technical support for volunteers and staff needing assistance
 Responds both in person and on the phone to non-routine matters or complaints, such as issues related to vicious animals, animal bites and displeased or irate citizens
 Available to provide on-call after hour animal emergency services and maintain flexibility to provide appropriate services to the animals, clients and staff members
 Respond to inquiries and provide information or refers inquiries to appropriate personnel

 Responsible for maintaining standards and reporting deficiencies to the Board of Directors
 Display consistent, safe, confident, and humane animal handling skills.
 Assist in training new staff and volunteers.
 Wear required clothing, identification, and job-specific safety gear.
 Willing and able to, by law, safely transport shelter animals to or from offsite locations using shelter vehicles, leaving vehicles clean and reporting damages or needed repairs.

Animal Care and Recordkeeping:
 Prepares various reports on operations and activities
 Maintaining shelter records
 Evaluates operations and activities of assigned responsibilities; recommends improvements and modifications
 Ensure proper and humane handling of all animals through the department, at all times with attention to their comfort, stress level, and special needs
 Advises on medical problems and hazards to animals
 Responsible for all kennel care issues, including training for animal care, the welfare of sheltered animals and records
 Organize and schedule adopt-a-thons and adoption events
 Supervise the web-based adoption program
 Makes routine inspections of animals and the fosters to monitor health, safety, cleanliness, etc.

 Assist in generating sustainable funding through public and private fundraising
 Assist in maintaining donor database
Assist in grant writing/stewardship
 Cultivate patrons and donors via newsletters, website, special events

Contact with Others:
The SD will have constant contact with the general public, all staff, volunteers, and animals; will have contact other animal control, rescue, veterinary, and other animal related organizations. Interactions with others must be consistent, professional, positive, and cooperative.

• Bachelor’s degree required
• Excellent verbal and written skills, including clear and effective communication with others (staff, public, volunteers) that is professional, respectful, positive and educational.
• Candidates with experience in animal behavior knowledge, animal welfare, customer service skills, good work habits, computer skills, and overall knowledge of shelter operations and goals will be preferred.
• Possess knowledge of and experience with many breeds of dogs and cats.
• Able to work weekdays, weekends, overtime, and evenings.
• Candidates for any position in this rescue must have never been convicted of animal abuse.
• Valid Arizona license

Salary dependent on experience.

• Location: Phoenix

• Post ID: 56010078 phoenix is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017