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Posted: Tuesday, February 6, 2018 2:48 PM

Job Description

Provide technical expertise to ATG USA, Inc.s Building clients in the support of Autodesk Core AutoCAD, Revit, Revit MEP, Navisworks, BIM360, ReCAP 360 Pro etc. software products. In addition; Software installation to include network deployment administration; working knowledge of basic Hardware, Windows XP : 10; pre and post:sales support (on and offsite), training, project mentoring, customer demonstrations, customer technical support and assist in other products or service the company offers. Employment is full:time, approximately 40 hours per week Monday through Friday and may include some travel outside normal business hours.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

:Candidate must have a min 7 yrs. design experience with Autodesk : Revit (Architecture / MEP) or Civil 3D
:Must be comfortable speaking in front of small to large:sized audiences
:Customer support minded and friendly
:Working knowledge of Hardware and Windows Operating Systems (Client and Network) to troubleshoot installation issues
:Candidates must have five years of experience with large / medium projects in Architectural or consulting engineering firm or a related field. Candidate to considered as the expert go to using Revit based product. You need to be a self:starter, and possess excellent interpersonal and leadership skills
:Must be familiar with BIM
:Professional registration (RA) or (PE) is a plus

Provide training, implementations and technical support on all assigned modules, either on:site at customer location or in:house
Project Mentoring and software Customization services for clients
Support Internal Customers i.e.; Sales and Marketing for customer demonstrations, seminars, conference calls, blogs, presales client visits etc.
Provide mentoring and support services
Attend all necessary training classes to become and stay current with all software the employer supports
Stay current with all Autodesk product certification requirements
Perform standalone and network software installations and configurations as necessary
Participate in production of ATG USAs blogs
Must be willing to learn new software, technologies, and other processes in support of Building Team
Have a great people person attitude and passion for BIM
Enjoy helping individuals and teaching groups
Communicate well; define clear tasks verbally and in writing
Have an understanding of the different industry workflows, Engineers, Architects, Contractors and how they work together
Participate when necessary to incoming customer calls and emails when assigned to Help Desk
Log all customer questions and problems and track the issues through to resolution with use of Contact Record Management System (CRM). This includes timely recording of problem symptoms and status information in an effort to communicate with and properly utilize Autodesk support technicians and senior Professional Services group staff
Responds to telephone calls, email and personnel requests for technical support
Build team spirit by assisting other staff members
Follow management direction on assigned tasks
Request direction when not assigned a task
Work on special projects as assigned by Management Team
Obtain product certification on AutoCAD, Revit on e:learning portal within 90:day probation period and any other product certifications as assigned
Notify technical team of defects identified in software
Participate in production of ATG USAs newsletter and website by providing technical content if requested by Marketing


• Location: Phoenix

• Post ID: 69875167 phoenix is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018