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Posted: Saturday, March 18, 2017 12:04 AM

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Description:
Bobcares, An Indian Multinational Company, With Over 290 Employees Having Offices In India & Usa, Provide 24x7 Tier One Technical Support Over Phone From Phoenix, Arizona. We Are Looking For Full Time And Part Time Employees.

Job Description
Since 2005, Our Customer Support Representatives Working From Our Phoenix Operations, Have Been Providing Voice Based Technical Support Services To Our Customers. We Mainly Provide Support Services To Web Hosting And Internet Service Provider Clients From All Over The World. You Will Be Handling Mainly Incoming Technical Support Issues, Evaluating Customer Problems Related To Web Hosting, Email And Other Related Technical Areas.

Required Skills
O) Internet, Smartphone & Computer Savvy
O) Excellent Customer Service Skills With A Cool Temperament.
O) Excellent Written And Phone Communication Skills.
O) Enjoy Troubleshooting Computer, Software, Mobile & Internet Technologies.
O) Enjoy Helping Customers.
O) Strong Work Ethic, Positive Attitude And Team Player.
O) Reliable, Self Starter & Quick Learner
O) Flexible To Work In Shifts And/or Weekends.

Desired Skills

O) Have Working Knowledge Of Linux Flavors, Windows And Networking.
O) Have Worked On Or Used Website Control Panels Like Cpanel, Ensim Or Plesk Or Any Other Server Management Tools.

Responsibilities
O) Help Customers Quickly With Their Questions Or Issues Mainly Over Phone.
O) Walk Customers Through Possible Resolutions Using The Phone, Email, Trouble Ticket Systems Or Instant Messaging.
O) Follow Escalation Policies To Ensure Quick Resolution Of Issues And Customer Satisfaction.
O) Additional Work Related Tasks/responsibilities Assigned By Management.

I Just Re-edited Our Job Profile.. Is This Ok Or Do You Feel I Have Gone A Bit Overboard On A Few Points..
Bobcares Being 24x7 Has 3 Shifts (Morning, Evening, Night) And Work Weekends Too. Our Customers Look For Tier 1 Voice Support Personnel And Hence Having Server Administration Experience Though Welcome Will Not Be A Part Of The Job Profile. You Should Be Willing To Be Flexible To Work In Shifts, Weekends And Work As A Team With Your Colleagues. We Do Have Over Time Occasionally And You Should Be Willing To Work Ot If Required. We Provide Medical Benefits For Our Full Time Employees On Completion Of Probation.

If Interested, Please Send Resumes Via Email To Us-jobs@bobcares.com
Include The Hours You Are Available To Work, Income Expectations, And Work Related References.

Find Out More About Bobcares: Www.bobcares.com

• Location: Phoenix

• Post ID: 45483529 phoenix
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