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Posted: Sunday, March 26, 2017 12:04 AM

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Description:
Ip Lynx Is Looking For An Entry Level It Professional Who Is Eager To Learn And Grow With Our Firm. We Are A Technology Firm Based Out Of Surprise With Clients Throughout The Phoenix Valley.
Duties Include Work Station And Server Hardware Maintenance, Work Station And Server Software Maintenance, Including Anti-Virus And Anti-Malware Software Installation, Workstation And Server Troubleshooting And Answering Help Desk Calls. No Degrees Or Certifications Required But Are Very Helpful. However, We Do Want 1 -- 5 Years Of Current Technical Help Desk Experience. The Ideal Candidate Must Have A Passion For Working With Technology And Would Enjoy The Work Even If It Wasn'T A Paid Position. . .But It Is. . .With Great Training And Advancement Opportunities!

Job Summary:
As A Tier 3 Tech Support Advisor You Will Be Supporting Our Customers As A First Point Of Contact And Will Be Providing Solution To Their Technical Issues. We Will Rely On You To Actively Listen To Our Customers And Use Your Technical Experience, Passion And Creativity To Meet Their Needs.

In This Role You Will Not Only Be There To Help Customers With Their Technical Issues, But Also Provide Them With Incredible Customer Service. Because You Will Be Working Independently, You Will Need To Demonstrate The Ability And Disciplines To Work Remotely With Management And Co-Workers.

You Will Need To Have The Ability Ensure Call Resolution In A Timely Manner, Have Excellent Verbal And Written Communication Skills, Maintain The Highest Standards Of Quality, Guarantee Customer Satisfaction On Every Call, Provide Product Solutions, And Other Duties As Assigned.

Requirements:
- Technical Aptitude And Enjoy Troubleshooting Technology
- Minimum 6 Months Experience Interacting With Customers In Some Capacity (Via Phone, Chat, In Person, Etc.)
- Customer Focus And Results Driven
- Discipline To Work Remotely And Follow A Set Schedule
- Flexibility To Work Between The Hours Of 8:00 A.M. And 5:00 P.M. Cst Including Weekends, Holidays And Have The Ability To Flex Up Or Down Based On Business Needs
- Ability To Manage Multiple Applications At One Time
- Understand The Concepts Of Networking, Protocols, Windows, Windows Server Applications, Firewalls And Security Based Applications
- Successful Completion Of Initial And Ongoing Training
- Ability To Meet Minimum Typing Speed Of 25 Wpm While Talking To Customers

If Interested, Email Your Resume, Cover Letter And Valid Contact Number To Hr At
Hr@Iplynx.Com

This Is A Fulltime, Immediate Hire Position For The Right Candidate. Compensation Is Very Competitive With The Ability For Upward Growth And Training.

(Do Not Call Or Stop By Until Scheduled By Management)

• Location: Phoenix

• Post ID: 45633409 phoenix
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